Track Your Order

Enter the order number from your Little Shop of Crafts confirmation email together with the billing email address used on the order.

What the statuses mean

Status	What it means
Processing	Payment has cleared and the order is in the queue to be picked at Little Shop of Crafts. It has not left us yet, so it can still be cancelled or changed.
On hold	We are waiting on something before the order can move – usually a stock check or a query with you. If it sits here for more than a working day, email contact@ucraftcorner.shop.
Completed	The parcel has been packed and handed to the carrier. Tracking should begin updating within one working day of this status appearing.
Cancelled	The order was stopped before dispatch, either at your request or by us. Any payment taken is refunded in full.
Refunded	Money has been returned to the original payment method. Your bank may take a further few days to display it.

Timings to expect

We normally dispatch within one business day of receiving an order. Carriers then typically take 3 to 7 business days. Neither figure counts weekends or public holidays.

If tracking has not updated

Where tracking stalls for five business days or more, get in touch and we will raise it with the carrier on your behalf.

Cannot find your order number?

It is in the subject line and the first paragraph of the confirmation email Little Shop of Crafts sent when the order was placed. If that email cannot be found, search your inbox for contact@ucraftcorner.shop, including the spam folder. Failing that, call +1 212-531-2723 during opening hours (Mon-Sun: 11:00 AM-7:00 PM) with the name and postcode on the order and we will look it up.