Refund and Returns Policy

Returns are accepted within 30 days of delivery on most items. Below is what can go back, what cannot, and the steps involved.

How to return something

1. Email us

   Email contact@ucraftcorner.shop inside the 30-day window, quoting your order number and naming the item.

2. Wait for instructions

   A reply follows within one business day, carrying the return address and any handling notes.

3. Send it back

   Repack it in its original packaging and send it to the address supplied. Hold on to the receipt.

4. Refund

   After it arrives and passes inspection, the refund goes back to your original payment method in 5 to 10 business days.

Condition we can accept

To be accepted, a return must be unused and in its original packaging, in a state fit for resale. Once an item has been cut, opened or altered it no longer qualifies.

Who pays for the return

You pay to send an item back unless it arrived faulty, damaged or incorrect – then the cost is ours. We refund the original shipping charge only when we were at fault.

Items we cannot take back

• Items that have been opened or used, since we are unable to resell them afterwards.
• Anything posted to us once the 30 days have expired.
• Anything arriving incomplete or without the packaging it was sent in.

Refund process

Start by emailing contact@ucraftcorner.shop with your order number. We answer within one business day with return instructions. Send the item back and, once received and inspected, your refund goes to the original payment method in 5 to 10 business days.